Support
How can we help?
Everything you need before and after you buy an UPPAbaby, in one place. Registration and manuals for setting up, warranty claims and spare parts for when something goes wrong, and the programmes that cover the things a standard warranty does not.
If you would rather just ask someone, the support desk is at the foot of this page.
Support by pram
Vista V3Manual, videos, guides, what fits, parts and specs.Cruz V3Manual, videos, guides, what fits, parts and specs.Minu V3Manual, videos, guides, what fits, parts and specs.Minu DuoManual, videos, guides, what fits, parts and specs.Ridge V2Manual, videos, guides, what fits, parts and specs.Car Seat CentreThe Australian standard, fitting the Mesa, what it clicks onto, when to move up.
Before you buy
Which pram?Four questions, no budget question. Shows its working.Compare the rangeEvery model side by side, plus the boot fit tool.Which adapters do I need?Capsule and bassinet compatibility for every frame.Shipping and deliveryDispatch in 1–2 days. Delivery times by city.Lay-byFour months to pay. 20% deposit, 20% cancellation fee.Baby exposSee the whole range at PBC, One Fine Baby and The Baby Expo.
Setting up
When something goes wrong
Tune-Up DaysFree check, clean and adjust, for any UPPAbaby.Make a warranty claimWhat to gather, and how to photograph a fault.Warranty informationThree years on defects, ten years of servicing.ReturnsFaults, change of mind, and your ACL rights.Spare partsWheels, canopies, harnesses and fabrics.Crash Exchange ProgramIf the Mesa capsule was in a vehicle accident.TravelSafe ProgramAirline damage, which the warranty excludes.
Programmes and company
Still stuck?
Talk to a person
Tickets arrive with your order already attached, which is why they are faster than the phone for anything about a specific purchase. Phone 1300 722 302 for everything else.