Crash Exchange Program
If your UPPAbaby Mesa car capsule or its base was in a vehicle during an accident, we will replace it. You do not need to show us visible damage, because the damage that matters after an accident is usually the kind you cannot see.
Stop using the product now and lodge a claim. This page explains what is covered, how to claim, and how to dispose of the old product safely.
Why this programme exists
A capsule shell and its base are engineered to absorb energy. Absorbing energy changes them. After a vehicle accident the energy-absorbing foam can be compressed, a shell can be stressed, or a load leg or belt path can be loaded past its design, with nothing visible from the outside.
You cannot inspect your way to confidence on this, and neither can we from a photograph. So the programme does not ask you to prove damage. It asks you to tell us there was an accident.
If your Mesa capsule or base was in the vehicle during an accident, stop using it now, even if it looks perfect and even while your claim is being assessed. This is the one place where we would rather you were inconvenienced.
What is covered
| Products | The Mesa car capsule and the Mesa base. Prams and strollers are not covered by this programme |
|---|---|
| Trigger | The product was in a vehicle involved in an accident |
| Visible damage required | No |
| Who can claim | The original purchaser, product bought from an authorised Australian retailer |
| Replacement | Like-for-like, or the current equivalent model if yours is no longer made |
| Time limit from the accident | 30 days |
The programme covers accidents, and it covers the Mesa capsule and its base only. A pram or stroller that was in the vehicle is not part of this programme, and neither is a capsule that has been dropped, knocked over or damaged in transit. Those are warranty or service questions.
How to claim
- Stop using the product
Immediately, and before you contact us.
- Gather what you have
Your proof of purchase, the serial number moulded into the capsule shell or printed on the base, and your insurance claim number or a police report number if there is one.
- Lodge a claim within 30 days
Use the form at the foot of this page. Thirty days from the date of the accident. Tell us that date and where the capsule was in the vehicle, and upload your proof of purchase.
- We assess and replace
We confirm what you are entitled to and arrange the replacement. We will also tell you how to dispose of the old product so that it cannot be resold or passed on.
You have 30 days
A claim has to be lodged within 30 days of the date of the accident. That is the window, and it is worth starting the claim before the insurance is settled rather than after, because the two are not connected.
Stop using the capsule the moment the accident happens. Nothing about the 30 days changes that: the product should be out of use immediately, whether or not you have lodged anything yet.
Disposing of the old product
A capsule or base that has been in an accident must not be sold, given away or handed down. Its history is invisible to the next person, and they will have no way of knowing.
When we replace a product under this programme we will tell you how to render it unusable before disposal, usually by cutting the harness webbing. If you would rather we handled it, say so when you lodge the claim.
Insurance
Many comprehensive car insurance policies cover child restraints that were in the vehicle at the time of an accident, and some cover them automatically without affecting your excess. It is worth asking your insurer before you claim with us.
Lodge a Crash Exchange claim
Stop using the capsule first, then fill in the form on this page. Have your proof of purchase and the serial number ready.
Start your Crash Exchange claim
Stop using the capsule first. Then send us the details and the photographs, and we will confirm what you are entitled to. Crash Exchange covers the Mesa capsule and its base.