UPPAbaby Australia is Exclusively Distributed by Coolkidz Australia, you can contact us at: 1300 722 302

Before contacting us, we suggest first checking the FAQs on this page or logging into your support ticket.

If you believe your UPPAbaby product is faulty, please contact our Customer Care team with your proof of purchase and a description of the issue. Photos or videos will help us assess quickly. You will need to do this through our Warranty Ticketing System CLICK HERE

All in stock orders are dispatched within 1-2 business days. We deliver via StarTrack Express Shipping.

• Melbourne (1-2 days)
• Sydney (1-2 days)
• Adelaide (1-2 days)
• Brisbane (2-3 days)
• Perth (4-7 days)
• Hobart (4-7 days)

After your order has been dispatched from our warehouse you will be sent a tracking number via email so you can track its progress.

We process orders quickly, so cancellations or changes aren’t always possible once your order has been confirmed. Please reach out to Customer Care as soon as possible, and we’ll do our best to assist.

Baby Expo orders are delivered according to the timing advised at purchase, you would have received a piece of paper at the time of ordering with this information.

Yes. All “damaged box” products arebrand new with full manufacturer’s warranty. The box may have cosmetic damage, but the product itself is unaffected.

Spare parts are available via ourCustomer Care team. Please provide your pram model and year of manufacture so we can confirm compatibility. You will need to do this through our Spare Part Ticketing System CLICK HERE

The Jake Fashion in Vista and Cruz are exclusive to Baby Bunting, you can visit your local Baby Bunting store to purchase these products.

We do not offer price matching. However, we work closely with our authorised retailers to ensure competitive pricing and seasonal promotions. We recommend checking with your preferred stockist.

You can use our Store Locator on uppababy.com.au to find authorised retailers across Australia. Purchasing from authorised partners ensures your product is genuine and covered by warranty.

All UPPAbaby prams and strollers sold in Australia come with a 3-year warranty. Warranty covers manufacturing faults but not wear and tear or misuse.

Yes - the Vista V3 RumbleSeat will attach to the frame of the earlier Vista prams.

No — the VISTA frame is designed to take one Toddler Seat plus one RumbleSeat (or bassinet/infant capsule in combination). The second-position adapters are made specifically for the RumbleSeat, which is slightly smaller and shaped differently to fit in the lower position.

Toddler Seat: The main, full-size seat included with your VISTA. It’s larger, has higher weight and height limits, and always sits in the top position on the frame.

RumbleSeat: An additional seat designed to fit onto the lower position of the VISTA. It’s a bit smaller and has lower weight/height limits than the Toddler Seat. The RumbleSeat allows your pram to convert into a double when your family grows.

You can find the version by checking the year of manufacture and serial number on the pram frame. The location of this label varies slightly between models, but it’s usually on the lower frame. If you’re unsure, get in touch with our team and we’ll help confirm which version you own.

Our UPPAbaby car seat capsule adapters have been extensively tested and are confirmed to be compatible with the following capsules:

Maxi-Cosi® Mico AP/Mico Plus, Mico 6, Mico 12, Mico 12 Pro

Maxi-Cosi® Mico 12 LX (Manufacturing dates starting from April 20, 2022)

Nuna® PIPA™, KLIK™ Plus

Joie™ i-Gemm™

No. The UPPAbaby Bassinet is not compatible with the MINU or MINU V2.
It is, however, compatible with the VISTA, CRUZ and RIDGE models (for bassinets manufactured from 2015 onwards).

Yes — all UPPAbaby accessories that were compatible with V2 models are also compatible with V3 models.

The only exceptionis the UPPAbaby CRUZ Upper Adapters, which are not compatible with the V3.