Shipping and delivery
Orders typically leave our warehouse in Braeside, Victoria within one to two business days. From there it is one to two business days to Melbourne, Sydney and Adelaide, two to three to Brisbane, three to four to Hobart, and four to seven to Perth.
We ship within Australia only, and we cannot deliver to parcel lockers.
How long it takes
Two clocks matter, and most delivery pages only tell you about one. The first is how long we take to get your order out of the warehouse. The second is how long the courier takes to get it to you. Add them together for the real answer.
Dispatch: one to two business days
Orders typically leave our facility within one to two business days of purchase. We process Monday to Friday from our warehouse in Braeside, Victoria. You will get a tracking email when your order is dispatched. Allow about 24 hours for the courier's system to start showing movement.
Then delivery, from Melbourne
| To | Business days after dispatch | Total from order |
|---|---|---|
| Melbourne, Sydney, Adelaide | 1–2 | 2–4 business days |
| Brisbane | 2–3 | 3–5 business days |
| Hobart | 3–4 | 4–6 business days |
| Perth | 4–7 | 5–9 business days |
| Darwin, regional and remote | 4–10 | 5–12 business days |
These are the courier's working estimates, not guarantees, and they stretch during busy periods like Black Friday and the weeks before Christmas.
What it costs
| Cost | Conditions | |
|---|---|---|
| Orders $99 and over | Free | Anywhere in Australia, for everyone |
| Orders under $99 | $15 | Flat rate, anywhere in Australia |
| Express upgrade | Free | An UPPside Rewards benefit from the Toddler tier up |
| Bulky items | No surcharge | A pram is not charged differently from a cup holder |
How it arrives
Multiple items may arrive separately. A pram and a set of accessories can ship from different places, with different tracking links and different arrival dates. One tracking number going quiet does not mean the rest of your order is lost.
We do not deliver to parcel lockers. Australia Post parcel lockers cannot take a carton the size of a pram, so we cannot ship to one.
Nobody leaves a pram on your doorstep. Couriers will not leave a parcel without authority to leave. If you are out, they will leave a card and you can rearrange delivery or collection with them directly. If you want authority to leave, arrange it with the courier using your tracking link, not with us, because the instruction has to sit against the consignment.
Check the carton before you sign. If it arrives visibly damaged, photograph it before you open it. That photograph is the difference between a straightforward claim and a long conversation.
Tracking your order
You will get a tracking email when your order leaves us. Give it about 24 hours before you worry about it: courier scanning systems often do not show the first movement until the parcel reaches a depot.
If tracking has not moved in three business days, open a ticket at help.uppababy.com.au with your order number and we will chase the courier. You do not need to do that chasing yourself.
Where we ship
We ship within Australia only.
This is not an arbitrary restriction. The UPPAbaby warranty is valid only in the country of original purchase, and UPPAbaby will not ship replacement or repair parts across borders. A pram we sent overseas would arrive with no serviceable warranty, which is not something we are willing to sell you.
It works the other way too: a pram bought overseas is not covered by the Australian warranty and is not eligible for Lifetime Service Support here.
We will chase the courier
Open a ticket with your order number. Chasing a consignment is our job, not yours.