Shipping policy
- Delivery time frames and dates are indicative only. Big and Heavy items may take longer to arrive.
- In peak times (e.g., Promotions, Easter, Black Friday, Christmas, Boxing Day and Public holidays) there may be an order dispatch and delivery delay.
- Coolkidz Australia will not deliver to a PO Box, locked bag, or parcel locker.
- Coolkidz Australia seeks to ensure dispatch of your Goods occur within 24 to 48 business hours of your order being processed. However, in some cases it may take longer.
- Following dispatch of your Goods, Coolkidz Australia will email you a confirmation of dispatch.
- Risk and title in Goods pass onto you at the delivery address provided in your order on the date and time of delivery.
- If your premises are unattended at the time of delivery and there is no safe place to leave your delivery, the courier may take the Goods back to their depot or to your local post office. Please check your email or SMS text for delivery updates.
- Sellers are unable to place Goods inside your delivery address and you should ensure you make appropriate arrangements for assistance to move your Goods (in particular, big and bulky Goods) once they arrive at your delivery address. Also, deliveries of Goods to individual apartments or units in a strata, apartment building or gated community may not be possible where it is not practicable do so or due to the rules of the building/community. If that occurs, we will be guided by any building management policies in place at the delivery address you have nominated.
- Please check your delivery address details thoroughly before placing your order. Unfortunately, we are unable to arrange a redirection of your Goods to an alternative address once they have been dispatched to the original address in your order.