• Unexpected circumstances, including natural disasters, unavailable delivery time slots, and workforce or driver shortages, may delay the dispatch or delivery of your Goods.
• Same Day Delivery is not available to PO Boxes, locked bags or parcel lockers.
Order Cut-Offs and Dispatch
• For Same Day Delivery, orders must be placed before 12pm local time.
• Orders placed after 12:00 PM local time will be dispatched the next business day.
• Orders placed on Friday after the cutoff time will be sent the next business day.
• The Same day delivery service operates Monday to Friday, during normal business hours, excluding Victorian public holidays and company closure periods
Minimum Spend
• There is a minimum spend of $50 to be eligible for same day delivery excluding delivery costs
Delivery Conditions
• Delivery times are estimates and may vary depending on traffic conditions and other factors outside of the delivery driver's control.
• ATL (Authority to Leave) is automatically applied to orders under $250 that use a Same Day Delivery service.
• Orders with a value of over $250 require a signature.
• If your premises are unattended or there is no safe place for delivery, the driver will return the Goods back to the Coolkidz Australia. Delivery updates will be sent via email or SMS. Additional fees will apply for re-delivery.
• Drivers will not place Goods inside your address, or carry items upstairs please always respect the 3rd Party Courier’s OHS policies.
• For Standard same day delivery orders will be delivered within 4-5hrs upon courier booking.
• For Express same day delivery orders will be delivered within 2-3hrs upon courier booking.
